The problem
Sambecky had tried off-the-shelf e-commerce platforms and bent their workflow to fit each one. Promotions took two days to launch instead of an hour. Stock movements between warehouses required a CSV roundtrip. Customer support could see orders but not the conversations behind them.
They needed software shaped like their business — not the other way around.
What we built
A bespoke e-commerce app on a modern stack: storefront, admin, and ops tools designed around their actual processes. Promotions launch in a single screen. Stock moves between warehouses in real time. Support sees orders, customer history, and conversations in one place.
Results
- Promotion launch time dropped from days to under an hour.
- Inter-warehouse stock moves happen without spreadsheet roundtrips.
- Support resolves tickets without leaving the order view.
- The team stopped fighting the tool and started shipping campaigns.
"We've been around the block with platforms. This is the first one that bent to us instead of the other way around."